Healthcare Services Supervisor - IT

Role: Health Services Information Technology Supervisor Location: Martinez, CA, Hybrid (Onsite Tuesday & Wednesday weekly) Duration: 6 Months Contract-to-Hire
 
 
Overview: Under general direction, the Health Services Information Technology Supervisor oversees multiple Epic Inpatient IT teams, providing both people leadership and technical oversight. This role is best suited for a technologist who has transitioned into management or served as a team lead, bringing hands-on Epic knowledge along with strong supervisory capability. The supervisor will lead, coach, and support teams responsible for Epic Inpatient modules, ensure operational stability, and partner closely with leadership, clinicians, and vendors. While the role is not deeply hands-on, technical competence is essential to effectively guide teams and make informed decisions.
 
Key Focus Areas (Manager Emphasis):

• Strong people manager
• Oversees multiple Epic Inpatient IT teams
• Background as a technologist turned manager or lead
• Collaborative, positive leadership style with technical credibility
• Supervises approximately 10–12 staff members
• Direct reporting relationship to IT Manager

 
Core Responsibilities: People Leadership & Supervision (Primary)

• Supervise, mentor, and lead 10–12 IT staff across multiple Epic Inpatient teams
• Assign, prioritize, and review work across inpatient application support and enhancements
• Foster a collaborative, positive, and accountable team culture
• Conduct hiring, onboarding, performance evaluations, coaching, and professional development
• Act as the primary escalation point for complex system or staffing issues

Epic Inpatient Systems Oversight

• Provide leadership and oversight for Epic Inpatient-focused modules, including:
  • Willow (Inpatient Pharmacy)
  • Beaker (CP / AP)
  • Radiant
  • Clinical Documentation (Clin Doc)
  • Orders
  • OpTime/Anaesthesia
  • ASAP (preferred/plus)
• Ensure teams are aligned with Epic best practices, workflows, and compliance standards
• Partner with clinical and operational stakeholders to support inpatient care delivery

Technical & Operational Oversight

• Guide teams through SDLC activities: requirements, testing, go-lives, upgrades, and support
• Review and approve technical approaches, configurations, and support strategies
• Ensure proper documentation, change management, and audit readiness
• Serve as a knowledgeable decision-maker without requiring daily hands-on build work

Project, Vendor & Stakeholder Management

• Lead or oversee inpatient Epic projects, enhancements, and optimizations
• Coordinate with Epic, vendors, and internal partners
• Manage timelines, resource allocation, and risk mitigation
• Communicate clearly with leadership, clinicians, and business users

 
Required Qualifications:

• Strong people management experience overseeing technical teams
• Prior experience as a technologist, Epic analyst, or team lead before moving into management
• Minimum 3+ years in an IT Supervisor, Manager, or Lead role
• At least 2+ years of healthcare IT experience, preferably inpatient
• Proven ability to balance technical competence with people leadership
• Epic Certification (preferred) — Inpatient-focused
• Bachelor's degree or equivalent experience/certifications

 
Ideal Candidate Profile:

• Transitioned from analyst/technologist to team lead or manager
• Comfortable leading multiple teams and modules simultaneously
• Collaborative, approachable, and trusted by both staff and leadership
• Technically strong enough to guide teams and challenge solutions when needed