Desktop Support Analyst

NOTE: MUST BE ON OUR W2 OR 1099. APPLICANT MUST BE CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS. Role: Help Desk Technician- Location: Madison, WI Duration: 2 Months w/extensions Interview: MS Teams Job Description Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy. Project Details: This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware,

Role: Help Desk - Must be CURRENT WI residents Location: Madison, WI-Hybrid Duration of Contract: through 6/30/2026 with possible extension Project details: This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem reso

Top Required Skills & Years of Experience: - Service Desk & IT/Desktop Support (2-5+ years of relevant experience) - Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience) - Strong communication and customer service skills - Image and deploy PCs (2-5+ years' experience) Nice to Have Skills: - Familiarity with ITSM/ticketing systems e.g. Cherwell - Experience writing technical and user documentation - Experience with an ACD/Call Center system

Job Description: Crop to Crop resumes are accepted Location Requirement: Remote or Onsite? Candidates must be CURRENT WI residents. No relocation allowed. This role will be hybrid, working at least 2 days onsite each week. A Desktop Support person must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT