Help Desk III- Must be CURRENT WI residents

Job Description: Crop to Crop resumes are accepted Location Requirement: Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy. This position works as a member of the IT Service Desk team, under the general supervision of the IT Madison Support Supervisor. The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Techn

job summary: Candidates who are already local to Madison are strongly preferred. Required to be onsite 2 days a week under current telecommute policy. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of des

Top Required Skills & Years of Experience: - Service Desk & IT/Desktop Support (2-5+ years of relevant experience) - Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience) - Strong communication and customer service skills Nice to Have Skills: - Familiarity with ITSM/ticketing systems e.g. Cherwell - Experience writing technical and user documentation - Image and deploy PCs (2-5 years' experience)

NOTE: APPLICANT MUST BE ON OUR W2 AND CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS. Role: Desktop Support- Location: Madison, WI Mostly Remote (See below for details) Duration: 2 Months w/ extensions Interview: MS Teams Job Description Important Note: Candidate MUST be a WI. Position is Hybrid within the state of WI. The first week will be fully onsite for training the first week and at minimum the candidate will be onsite once per quarter for training. Project Details (project overview, w