Help Desk

Role: Help Desk - Must be CURRENT WI residents Location: Madison, WI-Hybrid Duration of Contract: through 6/30/2026 with possible extension Project details: This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem reso

Help Desk Analyst 5 Months Denver, CO (REMOTE) *Local Candidates Only* Job Description, Roles and Responsibilities The myColorado Customer Support work unit is responsible for providing support to assist in the delivery of government information technology services to Coloradans. The work unit provides Tier I and II support for state government digital services and acts as a liaison for identifying and escalating bugs, issues and/or security breaches.This position provides Tier I and II technic

Overview Employment in this role is conditional upon successful execution of the contract by the client. Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering

Associate s degree in computer science, business, management, information systems, engineering, or related field (4 years of additional relevant experience may be substituted for education). 1 3 years of experience in a help desk, IT support, or customer service role. Experience with ServiceNow HAM or ITAM modules in a federal or enterprise environment. Working knowledge of ServiceNow, with exposure to or experience in the HAM module. Familiarity with hardware asset lifecycle processes, includin