Software Engineer (IC2)

Remote • Posted 3 hours ago • Updated 3 hours ago
Full Time
Remote
Depends on Experience
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Summary

Role Summary
This position involves developing and maintaining a modern, AI-assisted customer experience platform within a digital-first, serverless environment. The software engineer will contribute to building end-to-end features that support customer inquiry classification, context assembly, and response workflows. The role offers an opportunity to work on high-impact projects that enhance operational efficiency and customer engagement through cutting-edge cloud and AI technologies.

Responsibilities

  • Develop and maintain the internal Experience Service Center portal used by operations specialists, including case workflows, agent assist, supervisor views, and administrative tools.
  • Build and support integrations that provide customer context, AI-generated responses, and back-office data at the point of contact.
  • Design and implement APIs and service layers for inbound inquiry classification, customer context assembly, and work routing.
  • Create data visualizations and reporting dashboards using Snowflake to provide insights into volume, queue health, and agent productivity.
  • Collaborate with UX designers and product managers to translate workflow research and operational requirements into functional features.
  • Deploy and monitor cloud-based services on AWS using serverless components such as Lambda, API Gateway, Step Functions, S3, and DynamoDB.
  • Experiment with and incorporate emerging AI tools and models, adapting best practices for integrated development.
  • Write, test, and deploy scalable, reliable code with modern CI/CD pipelines.
  • Troubleshoot and optimize system performance, ensuring continuous system improvement and stability.
  • Foster a collaborative environment aligned with Agile methodologies, maintaining high ownership and delivery standards.

Qualifications

  • 2 to 4 years of experience in software engineering, with a focus on web applications, APIs, or internal business software.
  • Proven experience developing full-stack applications, including front-end, back-end, and data layers.
  • Hands-on experience deploying production applications on AWS using serverless architecture components.
  • Working knowledge of Snowflake or similar cloud data warehouse platforms.
  • Proficiency with RESTful and event-driven APIs, including authentication, error handling, and retries.
  • Daily use of AI-assisted coding tools such as Cursor, Claude Code, GitHub Copilot, or similar, with a drive to learn and experiment with new AI techniques.
  • Demonstrates a builder’s mindset with strong ownership, adaptability, and ability to thrive in fast-paced environments.
  • Experience working within Agile development processes.
  • Bachelor’s degree in Computer Science, Software Engineering, Information Technology or equivalent practical experience.

Publishing Pay Range: $100,000.00 - $125,000.00 Annually

This is a fully remote role and can be performed from an approved location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112947
  • Posted 3 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Wendell Hope

IT Technical Recruiter @ GDH
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