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Desktop Support Technician L1

Santa Clara, CA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

2 Weeks

On-site

Depends on Experience

Milestone Technologies, Inc.

Fitment

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Job Details

Skills

Summary

***W-2 Candidates only - NO 1099 or C2C***
*** ONSITE IN Santa Clara, CA 5X A WEEK. Candidates need to be local to Santa Clara***

User base is about 500 people
Providing in person support (&possible some remote support) - setting up desktops, laptops, imaging, handling support & troubleshooting tickets that cone in via SNOW
Environment is currently primarily Windows-based, but there is some Mac and more Mac will be added, so would be good to have experience with both.
Onsite Schedule: Monday-Friday, 8am-5pm

Responsibilities:

Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
Monitoring and maintaining computer systems, video conferencing, and networks within the office
Follow SOP documentation and escalate issues appropriately to higher-level staff
Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
Working closely with the IT support team in Amsterdam to learn and identify issues in the office
Mobile support: iOS, Android, Windows Mobile
Will provide support to all levels of the organization.

Skills

Strong service-oriented mentality
Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
Basic networking knowledge
VPN, network connectivity including 11x, TCP/IP, DHCP
Recent experience with remote access and remote-control tools to support remote
Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central
Must be able to lift up to 50 pounds.

The estimated pay range for this position is USD $21.00/Hr. - USD $26.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: smci
Position Id: 893867
Posted 1 day ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

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Lara Kahen

Recruiter @ Milestone Technologies, Inc.

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