Job Details:
Job Title: IT Engineer (CRM Engineer/Developer)
Location: Onsite, Sterling, VA
Duration: 6++ months with high possibility of extensions
Schedule: Monday Friday, 40 hours/week
Pay rate: $70 to $75 per hour
Skills: PowerApps, Dynamics, CRM, Canvas, C#, SharePoint
Description:
To research, evaluate, design, and develop a CRM system through MS Dynamics implementation, applying knowledge of engineering principles. To provide technical guidance and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends.
Core Competencies:
Strong working knowledge of CRM solutions and strategies, including development.
Strong understanding of the range of and experience with built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions
Experience in developing case management through CRM solutions
Experience with Microsoft Dataverse
Understanding of Model Driven Apps and Canvas Apps
Knowledge of application integration with Power Apps is a plus
Knowledge of Power Automate is a plus
Strong Communication Skills
Job Description:
Provide technical input regarding feasibility or design for business needs expressed in user stories
Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary
Define format and mapping of data for interfaces between systems
Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services
Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals
Provide demos to internal project team, as well as to business stakeholders.
Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.
Perform application and services tests to research application behavior and/or validate changes
Recommend opportunities to improve efficiency and effectiveness
Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues
Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible
Assist and mentor less experienced peers
Have in-depth understanding or working knowledge of the following:
Services-Oriented Architecture
System to system integrations via internal and vendor APIs
Configuration Management
Error Handling
XML and JSON Data Structures
In addition ... familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus
Additional Qualifications/Experience:
Ability to write SQL queries
Problem solving skill Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently
Experience working in Agile methodology
Any of these certifications highly desired:
PL-100 Dynamics 365 Fundamentals
PL-200 Power Platform Functional Consultant
PL-400 Power Platform Developer
MB-910 Microsoft Dynamics Fundamentals
MB-210 Dynamics 365 Sales Functional Consultant
MB-230 Dynamics 365 Customer Service Functional Consultant.
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