Senior Salesforce Technical Business Analyst

Job#: 3028236

Job Description:

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for an Senior Salesforce Technical Business Analyst. For applicants who are interested in this opportunity, send your updated resume to Gaby Ortega, Account Manager, at gortega. **No third parties please**

Here are the details:

Position: Senior Salesforce Technical Business Analyst

Location: Everett, MA

Duration: through 6/30/26 with possibility of extension

Rate: Negotiable Based on Experience

The Executive Office of Education (EOE) supports education initiatives across the Commonwealth by partnering with agencies, institutions, and stakeholders to improve outcomes for learners of all ages. EOE leverages technology and data-driven solutions to modernize programs and better serve the public.

Detailed List of Job Duties and Responsibilities:

• Partner with Program Managers, stakeholders, and development teams to elicit, analyze, and document business and technical requirements for Salesforce initiatives.
• Translate business needs into technical requirements, epics, user stories, and acceptance criteria, ensuring stakeholder alignment and approval.
• Manage requirements traceability and change control throughout the project lifecycle.
• Facilitate requirements workshops, JAD sessions, and stakeholder meetings with large and diverse groups.
• Create and maintain project documentation including BRDs, SRDs, process workflows, RAIDQs, project plans, user guides, training materials, and meeting minutes.
• Analyze inefficient or manual business processes and define requirements for scalable, automated Salesforce solutions.
• Develop visual artifacts such as UML diagrams (use case, activity, business process) and web page mock-ups.
• Ensure test strategies and test plans adequately cover requirements; support defect triage and resolution.
• Provide production support analysis, conduct root cause investigations, and manage stakeholder communications.
• Create and manage epics, user stories, and backlogs in Jira; collaborate with Product Owners, Scrum Masters, and delivery teams.
• Participate actively in Agile ceremonies including backlog grooming, sprint planning, daily standups, sprint reviews, and retrospectives.
• Support Program and Portfolio Managers with risk and issue identification, prioritization, and mitigation strategies.
• Work independently, manage multiple priorities, and quickly learn complex end-to-end business processes and system functionality.

Required Qualifications:

• Minimum of 5 years of Technical Business Analyst experience.
• Experience with Salesforce implementations and CI/CD practices.
• Strong analytical skills with the ability to bridge business needs and technical solutions.
• Proven experience producing clear, accurate, and timely documentation.
• Ability to read, analyze, and interpret business documents and governmental regulations.
• Excellent written and verbal communication skills, including presentation development and delivery.
• Experience prioritizing requirements based on business value, risk, and constraints.
• Proficiency in Jira for backlog and user story management.
• Strong knowledge of Agile methodologies and project management practices.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio).

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.