Data Center Technician
Duration: 12 months, Contract to Hire or with possible extensions
Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and be on call.
Job Description:
Required: Data Center Technician, Hardware support/ Server support
Preferred: Any Dell server experience
MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)
HEAVY LIFTING REQUIRED
Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
- Triage issues with direction from Dell Support
- Execute plan of action from Dell Domain Engineer/L3
- Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
- Reseating parts, swap or replace parts
- Server Testing and validation (running diagnostics, capturing and uploading logs)
- Upgrading Firmware as needed
- Parts locker management, manage inbound and outbound parts
- Spare parts management, separate from parts locker (during CW server deployments)
- Parts return to Dell
Education:
High School Diploma or GED required
May require technical certification or an Associate Degree
Generally, 4-6 years experience in the area of responsibility
Technical Ability
- Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
- Experience with server swaps and deployments
- Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
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