Service Desk Technician

Overview

TEKsystems is hiring a Service Desk Technician to support both internal staff and external users within a large enterprise environment. This is an excellent opportunity for a junior to intermediate-level IT support professional looking to gain enterprise-level experience in a structured and collaborative environment with long-term career potential.

Location & Schedule

Madison, WI
Hybrid Schedule:

• First 2 weeks onsite for training
• After training: onsite 1-2 days per week
• Standard working hours:
  • Monday-Friday
  • 7:45 AM - 4:30 PM CST

Contractors must be available during standard business hours and attend all scheduled meetings.

Compensation

• Long-term ongoing contract
• Great opportunity to build enterprise IT support experience

Key Responsibilities

• Provide 1st and 2nd tier technical support to internal staff and external users
• Perform Identity & Access Management (IAM) tasks including:
  • Password resets
  • Account unlocks
  • User profile administration
• Troubleshoot:
  • Windows 10/11
  • Office 365
  • Outlook
  • Teams
  • VPN/connectivity issues
  • Printing issues
  • Hardware/software problems
• Manage and deploy laptops/desktops
• Fulfill software installation requests
• Escalate complex issues when needed
• Document tickets and support activity within ITSM tools

Technologies Supported

• Windows 10/11
• Microsoft Office 365
• Outlook & Teams
• Active Directory
• VPN & MFA tools
• Adobe products
• Print management software
• Device encryption & management tools

Required Experience

• 1+ year of enterprise IT support experience
• Windows 10/11 support experience
• Office 365 support experience
• Experience working in a phone-based/service desk environment
• Experience using ITSM tools such as ServiceNow or Cherwell
• Experience handling software installations/service requests
• Basic IAM/account provisioning experience
• Strong communication and customer service skills

Nice to Have

• Experience with web-based telephony systems
• Experience verifying confidential account credentials
• Conference room technology support experience

Ideal Candidate

The manager is looking for someone who:

• Has an engaging and professional phone presence
• Provides excellent customer service
• Communicates clearly and confidently
• Is dependable and team-oriented
• Enjoys helping users solve technical issues

Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Jun 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.