Tech Stack:
Frontend: Angular (TypeScript), Bootstrap / Angular Material
Backend: Java, Spring Boot, Spring Security (JWT)
Databases: PostgreSQL / MySQL, MongoDB
Integration: REST APIs.
Mandatory Skills : Java, JavaScript, Microservices, React, SpringBoot
Good to Have Skills : AWS API Gateway, AWS CloudFormation, Aws Step Functions
Description:
Monitor production applications to proactively identify and resolve issues before customer impact
Perform proactive production maintenance; manage incidents, outages, s, and on‑call duties
Investigate production bugs; validate, reproduce, and escalate issues to Engineering & Product
Implement and manage application monitoring and ing mechanisms
Troubleshoot escalated customer issues, determine root cause, and coordinate resolutions or workarounds
Support Engineering with privileged production access requests
Perform privileged production activities including backup/seeding optimizations, object configuration, job aborts, and performance tuning
Optimize product usage per customer (API usage, backup/seeding speed, fetcher pool size, admin changes)
Support User Acceptance Testing (UAT), Proof of Concepts (POCs), and trials; provide product feedback
Work closely with Product Management to suggest improvements and reduce overall support burden
Support customer‑facing teams (Support, TAM, SE, CS) throughout the customer lifecycle
Improve support documentation, knowledge base, and automation for front‑line teams.
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