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Executive Support Technician

Arlington, VA, US • Posted 6 hours ago • Updated 6 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

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Job Details

Skills

Technical Support
Insurance
Information Security
ISS
Banking
IT Service Management
Operational Excellence
Executive Support
Service Level
ServiceNow
Asset Management
Real-time
Leadership
Issue Resolution
IT Management
Mobile Devices
Computer Hardware
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Microsoft
Remote Support
Mobile Device Support
iPhone
iPad
Wireless Communication
Soft Skills
Customer Service
Communication
Documentation
Collaboration
Conflict Resolution
Problem Solving
Attention To Detail
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2614417

Location: Arlington, VA, US

Date Posted: 2026-07-09

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is proud to partner with the Federal Deposit Insurance Corporation (FDIC) under the Information Security Services (ISS) contract, delivering innovative solutions to strengthen and safeguard the nation's banking system. We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will address technical issues both onsite and remotely, ensuring system performance and reliability. Your work will contribute to maintaining operational excellence for the FDIC's executive leadership and priority stakeholders.

Primary Responsibilities:

Deliver Client Services and Executive Support for both onsite and remote users, ensuring efficient and timely resolution of reported issues.
Provide after-hours and as-needed availability per client volume trends to ensure uninterrupted support.
Troubleshoot and resolve incidents: Triage and address technical issues in a professional and timely manner, adhering to established procedures and service level agreements (SLAs).
Maintain clear and professional communication via tools such as ServiceNow, email, or phone to document issue resolutions and provide updates to clients.
Escalate recurring incidents and service gaps to initiate Problem records, ensuring trends are addressed and resolved effectively.
Keep asset management systems up-to-date by recording device assignments, usage status, and real-time updates.
Collaborate with clients, peers, and leadership to ensure prompt, accurate information sharing and issue resolution.
Document troubleshooting actions and solutions in the IT Management System (IMS) to maintain operational visibility and efficiency.
Support critical platforms and tools, including Microsoft Intune, Active Directory, and VPN technologies.
Provide support for mobile devices, including iPhones, iPads, and wireless troubleshooting.

Qualifications

Qualifications & Requirements:

Associates degree and 6 years of related experience. Additional experience may be considered in lieu of a degree.
A minimum of four years of deskside support experience; at least one year of Executive VIP support experience is preferred.

Technical Skills and Expertise:

Proficient troubleshooting of Microsoft Windows 11.
Experience with the installation and configuration of new hardware and software in a Windows enterprise environment.
Knowledge of smart cards/PIV cards, including setup and troubleshooting.
Strong understanding and hands-on experience with Microsoft Office 365, VPN technologies, and Active Directory management.
Familiarity with Microsoft Intune and remote support tools.
Mobile device support expertise, including iPhones, iPads, and wireless troubleshooting.

Soft Skills:

Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and other teams.
Strong verbal and written communication abilities, with a focus on clear documentation and collaboration.
A proactive, problem-solving mindset with a keen attention to detail and the ability to work under

Other Job Details:

Position will be 100% on-site in Arlington, VA
Hours are 6:00 a.m. to 2:30 p.m.
U.S. Citizenship is required
Must be able to obtain and maintain a Public Trust clearance

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2614417
Posted 6 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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