SAIC
SAIC

Technical Services Supervisor

Arlington, VA, US • Posted 6 hours ago • Updated 6 hours ago
Full Time
On-site
Compensation information provided in the description
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Job Details

Skills

  • Insurance
  • ISS
  • Innovation
  • Mentorship
  • Professional Development
  • Distribution
  • Resource Allocation
  • Service Delivery
  • Customer Satisfaction
  • Regulatory Compliance
  • Technical Writing
  • Standard Operating Procedure
  • Workflow
  • Process Optimization
  • Collaboration
  • Testing
  • Computer Science
  • Business Administration
  • Technical Support
  • Supervisory Management
  • Management
  • Service Level
  • KPI
  • IT Service Management
  • Military
  • Cyber Security
  • Service Management
  • ITIL
  • PMP
  • CISSP
  • Microsoft Office
  • Cloud Computing
  • Security Clearance
  • Information Technology
  • Systems Engineering
  • FOCUS

Summary

Job ID: 2614419

Location: Arlington, VA, US

Date Posted: 2026-07-09

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the Infrastructure Support Services (ISS) contract. We are seeking an experienced Technical Services Supervisor who will manage and supervise a team of technical professionals providing operational and technical support for our Client. This position ensures the successful delivery of IT and technology-related services in accordance with contract requirements, organizational goals, and industry best practices. The supervisor will work closely with SAIC and FDIC stakeholders to ensure client satisfaction and seamless operations while fostering collaboration, performance excellence, and innovation within the technical team.

Key Responsibilities:
  • Lead and manage a team of technical support staff, ensuring alignment with program technical objectives and contract deliverables.
  • Provide mentorship, performance feedback, and professional development opportunities for team members.
  • Oversee workload distribution to ensure proper resource allocation and timely task completion.
  • Oversee the day-to-day operations of technical services provided to FDIC, ensuring efficiency and compliance with SLAs (Service Level Agreements).
  • Manage support requests, incident responses, troubleshooting activities, and escalations.
  • Implement and monitor service delivery frameworks to improve efficiency and outcomes.
  • Serve as a direct point of contact for stakeholders for technical service issues, concerns, and feedback.
  • Proactively address customer needs, resolve issues, and provide status updates to ensure client satisfaction.
  • Ensure all services are delivered in compliance with program policies, procedures, security standards, and federal regulations.
  • Develop, maintain, and update technical documentation, such as Standard Operating Procedures (SOPs), workflow diagrams, and service logs.
  • Prepare and submit regular performance reports against key performance indicators (KPIs) and contract milestones.
  • Identify opportunities for process optimization, system enhancements, and technology upgrades to better meet FDIC's objectives.
  • Collaborate with IT teams and external vendors for testing, deployment, and integration of new tools, systems, or applications.
  • Act as a key escalation point for high-priority incidents and facilitate a rapid response to minimize downtime.


Qualifications

Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (equivalent work experience may be considered in lieu of a degree).
  • At least 10+ years of experience in IT/technical support services, with a minimum of 2 years in a supervisory/management role.
  • Strong understanding of IT service delivery models, especially in a federal agency or highly regulated environment, and working knowledge of FDIC programs or similar frameworks.
  • Experience managing service-level agreements (SLAs), KPIs, and performance trackers.
  • ITIL v4 Foundation Certification


Preferred Qualifications:
  • Experience providing technical or IT services under government/military contracts.
  • Knowledge of NIST guidelines, federal IT regulations, and cybersecurity frameworks.
  • ITIL or other service management certification (e.g., ITIL Foundation, PMP, CISSP, or related certifications).
  • Experience working with IT systems, tools, and software relevant to the FDIC environment (e.g., Microsoft Office 365, cloud platforms, ticketing and monitoring systems).
    Security Clearance Requirements:
  • Must be able to obtain and maintain a Public Trust clearance
  • U.S. Citizenship is required


Location: 100% on-site in Washington D.C.

Shift is 7:00 a.m. to 3:30 p.m.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111346
  • Position Id: 2614419
  • Posted 6 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.​​​ For more information, visit saic.com. For ongoing news, please visit our newsroom.

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