Support Engineer

Plano, TX, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
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Fitment

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Job Details

Skills

Summary

Role Summary

This senior-level position involves leading the migration and management of application performance monitoring (APM) components across different platforms. The role focuses on implementing, validating, and supporting technical solutions to enhance enterprise application performance. It requires collaborating with cross-functional teams to deliver seamless migration and system upgrades within a structured project environment.

Responsibilities

  • Lead the migration of application performance monitoring (APM) from AppDynamics to Dynatrace for enterprise applications and infrastructure components.
  • Develop and maintain architectural artifacts that capture and model enterprise system and network connections.
  • Integrate and align current or future business capabilities into architecture solutions.
  • Partner with the Design Engineering team to create detailed implementation, validation, and back-out plans for all project phases.
  • Provide technical support during application and infrastructure performance evolution, including deployment, configuration, and validation activities.
  • Troubleshoot and resolve infrastructure-level issues related to APM systems within defined SLAs.
  • Collaborate in the design and implementation of complex enterprise software solutions.
  • Support lifecycle management tasks such as system upgrades, releases, and production changes.
  • Document technical procedures, validation criteria, and back-out strategies to ensure smooth project execution.
  • Coordinate with diverse teams across multiple time zones to ensure delivery deadlines and quality standards are met.

Qualifications

  • Minimum of 7 years supporting AppDynamics or Dynatrace environments.
  • Strong experience in application and systems performance management, analysis, and troubleshooting.
  • Proven ability to deploy and configure complex enterprise software solutions.
  • Solid understanding of Linux, Windows, and broader operating systems.
  • Familiarity with built-in OS monitoring and performance tools.
  • Experience using service management tools such as ServiceNow and ITSM platforms.
  • Excellent problem-solving skills with a track record of resolving incidents efficiently.
  • Ability to prioritize tasks, manage multiple projects, and coordinate with various stakeholders.
  • Quick learner with the ability to understand new application frameworks rapidly.
  • Effective communication skills for collaboration across geographically dispersed teams.
  • Self-motivated, proactive, and committed to delivering results within deadlines.

Publishing Pay Range: $53.19 - $55.83 hourly

This is a fully remote role and can be performed from an approved location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 113011
  • Posted 1 day ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Dhiran Patel

Recruiter @ GDH
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