Technology Analyst

• Bachelor’s degree in information technology, computer science, business administration, or a closely related field.
• Minimum three (3) years of experience as a Business Analyst, Technology Analyst, or Systems Analyst, supporting software applications and/or digital products.
• Demonstrated experience supporting conversational AI/chatbot solutions and/or voice-to-text / speech recognition applications including implementation, enhancement, maintenance and operations.
• Experience working in an Agile/Scrum environment, participating in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Proficiency with common Agile and requirements tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Visio or equivalent).
• Ability to work with technical teams to translate business needs into solution requirements, and to communicate effectively with both technical and non-technical stakeholders.
• Proven ability to elicit, analyze, document, and manage requirements, including user stories, acceptance criteria, process flows, and traceability to business outcomes.
• Experience facilitating daily Scrum or equivalent stand-ups and coordinating work across product owners, developers, testers, and stakeholders.
• Experience performing change and release management activities including impact assessments, stakeholder communications, adoption planning, release notes, and operational readiness.
• Experience executing testing activities, including test planning, writing test cases, conducting UAT, defect triage, and validation of fixes.
• Experience developing and delivering end-user and content owner training, including training materials, job aids, and live/virtual sessions.
• Strong written and verbal communication skills, with the ability to produce clear documentation and facilitate meetings.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

DESIRED SKILLS

• Ability to manage multiple projects.
• Detail orientated.
• Self-motivated.
• Collaboration, interpersonal, and communication skills.
• Advanced analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Work in a fast-paced agile environment.