Technical Support Analyst III

Richmond, VA, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
Contract Corp To Corp
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Access Control
  • Active Directory
  • Analytical Skill
  • Auditing
  • Cerner
  • Collaboration
  • Communication
  • Computer Networking

Summary

We are looking for a Technical Support Analyst III for our client in Richmond, VA
Job Title: Technical Support Analyst III
Job Location: Richmond, VA
Job Type: Contract
Job Overview:

Requirement/Must Have:

  • Strong understanding of EHR systems and security concepts.
  • Knowledge of healthcare regulations such as HIPAA and HITECH.
  • Experience with Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Familiarity with healthcare IT infrastructure including networking and database security.

Experience:

  • Minimum 3+ years of IT experience.
  • Experience managing EHR access control and security configurations.
  • Experience working with identity management and user provisioning processes.
  • Experience with Cerner/OHPAC environments is preferred.

Responsibilities:

  • Manage and maintain EHR position definitions, including access roles and security groups.
  • Monitor and enforce appropriate user access based on roles and job functions.
  • Assist in defining and automating user provisioning and offboarding processes.
  • Conduct internal security audits to identify risks and vulnerabilities.
  • Develop and maintain security policies, procedures, and documentation.
  • Respond to and investigate EHR-related security incidents.
  • Collaborate with IT, security, and EHR teams to implement secure solutions.
  • Monitor user behavior using security tools to identify trends and potential threats.
  • Support internal and external audits related to EHR systems.
  • Participate in system upgrades, security patches, and maintenance activities.
  • Stay updated on emerging threats, technologies, and regulatory changes.

Should Have:

  • Knowledge of Discern and CCL.
  • Experience with tools like P2Sentinel for monitoring user activity.

Skills:

  • EHR security and access management.
  • Identity and access management (IAM).
  • Security auditing and compliance.
  • Incident response and troubleshooting.
  • Communication and stakeholder collaboration.

Qualification and Education:

  • Bachelor s degree in Information Technology, Computer Science, or a related field preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: VA_TSUA_0428
  • Posted 5 hours ago
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