Description
We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment.
Responsibilities:
Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up.
Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process.
Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets.
Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments.
Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly.
Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues.
Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience.
Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
Requirements
3+ years of experience in help desk, desktop support, or service desk roles within a detail-focused IT environment.
Working knowledge of Windows 10, Microsoft Windows administration, and desktop troubleshooting best practices.
Hands-on experience with Active Directory, including user account support and access-related administration.
Familiarity with service desk ticketing workflows and the ability to manage multiple requests effectively.
Understanding of basic network troubleshooting and the ability to isolate common connectivity issues.
Experience supporting Microsoft Exchange environments, preferably version 2013 or later.
Exposure to Citrix XenApp, VMware, and related end-user computing technologies is preferred.
Strong written and verbal communication skills with a consistent focus on customer service and teamwork.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04820-0013536566
- Posted 1 hour ago
