Project Manager

Rockville, MD, US • Posted 5 hours ago • Updated 1 hour ago
Full Time
Travel Required
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Information Technology
  • Technical Support
  • End-user Computing
  • Tier 2
  • Collaboration
  • Service Desk
  • Microsoft Office
  • Network
  • Help Desk
  • Tier 1
  • ServiceNow
  • Leadership
  • Recruiting
  • SLA
  • Regulatory Compliance
  • Management
  • Reporting

Summary

About this Position: Job Title: Project Manager Purpose/Scope of work:
  • The consultant shall provide comprehensive End User Support Services to client in support of its mission to improve health and achieve health equity through access to quality services, a skilled health workforce, and innovative programs.

  • These services ensure that client's personnel, whether working onsite, remotely, or in regional locations, have reliable, secure, and efficient access to the information technology resources necessary to perform their duties.

  • Under the direction of client's department, the consultant shall deliver all operational and technical support required to sustain end user computing environment.

  • The consultant shall perform frontline (Tier 1 and Tier 2) and engineering level functions necessary to maintain system stability, security compliance, and user satisfaction.

  • The consultant shall also collaborate with IT Service Desk, which provide shared service Tier 1 support for managed systems (e.g., Microsoft 365, email, and network connectivity) and afterhours helpdesk coverage.

  • The consultant shall ensure a seamless transition and escalation process for all service requests originating from Tier 1 or the ServiceNow IT Service Center.

Responsibilities:
  • Serves as the contractor's primary point of contact with leadership, the COR, and the Contracting Officer.

  • Responsible for overall contract performance, staffing, deliverable quality, and Service Level Agreement (SLA) compliance.

  • The Project Manager shall oversee daily operations, lead performance reviews, and ensure all contract objectives and reporting requirements are met.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10530468
  • Position Id: 2026-21207/84556
  • Posted 5 hours ago
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