Deputy Project Manager

Rockville, MD, US • Posted 7 hours ago • Updated 1 hour ago

Full Time

Travel Required

On-site

Fitment

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Job Details

Skills

Information Technology
Technical Support
End-user Computing
Regulatory Compliance
Collaboration
Service Desk
Microsoft Office
Network
Help Desk
Management
Remote Support
ServiceNow
Scheduling
Distribution
SLA
Tier 1
Tier 2

Summary

About this Position: Job Title: Deputy Project Manager Purpose/Scope of work:

The consultant shall provide comprehensive End User Support Services to client in support of its mission to improve health and achieve health equity through access to quality services, a skilled health workforce, and innovative programs.
These services ensure that client's personnel, whether working onsite, remotely, or in regional locations, have reliable, secure, and efficient access to the information technology resources necessary to perform their duties.
Under the direction of client's department, the consultant shall deliver all operational and technical support required to sustain end user computing environment.
The consultant shall perform frontline (Tier 1 and Tier 2) and engineering level functions necessary to maintain system stability, security compliance, and user satisfaction.
The consultant shall also collaborate with IT Service Desk, which provide shared service Tier 1 support for managed systems (e.g., Microsoft 365, email, and network connectivity) and afterhours helpdesk coverage.
The consultant shall ensure a seamless transition and escalation process for all service requests originating from Tier 1 or the client's ServiceNow IT Service Center.

Responsibilities:

Supports the Project Manager in daily management of desktop support operations and acts as the primary lead for the ServiceNow ticket queue.
Responsible for scheduling, workload distribution, and tracking SLA response and resolution times.
The Deputy Project Manager shall provide operational oversight of Tier 1 and Tier 2 technicians and serve as acting Project Manager during absences.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10530468
Position Id: 2026-21208/84557
Posted 7 hours ago

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