Customer Success Engineer - Role Summary:
As a Customer Success Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.
Beyond core service, you play a key role in driving customer success by providing value-added services such as:
Onboarding and startup visits to help customers ramp up quickly and confidently.
On-press training and coaching to build operator skills and maximize press capabilities.
You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with Indigo solutions.
Field Engineer Duties:
Install and commission HP Indigo digital presses at customer locations.
Diagnose and resolve hardware, software, and process-related issues.
Perform routine maintenance, upgrades, and press calibrations.
Provide on-site and remote technical support.
Maintain service records, technical documentation, and reports.
Customer Success Support Duties:
Deliver structured Ramp-Up training programs to new customers.
Educate press operators and production staff on:
Press operation and workflow
Maintenance best practices
Color management and media handling
Troubleshooting and quality control
Assess operator proficiency and adapt training accordingly.
Serve as a technical mentor during the first 30-90 days of production ramp-up.
Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handover.
Qualifications:
Technical diploma or degree in Electronics, Mechanical Engineering, or a related field.
3+ years of experience in field service, ideally with digital printing equipment (Indigo experience preferred).
Strong understanding of digital press technology, color theory, and RIP/workflow systems.
Strong troubleshooting skills - print quality, mechanical & electrical
Understanding of Electrical AC & DC circuits and use of a multimeter to diagnose electrical issues
Proven experience in customer training or mentoring roles.
Excellent communication, presentation, and interpersonal skills.
Ability to travel frequently (domestic and occasionally international).
Self-motivated with strong time management and problem-solving skills.
What We Offer:
Training and certification on Indigo platforms
Career development opportunities within a global organization
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About Us
Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10118370
- Position Id: 1989149
- Posted 3 days ago
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