Business Analyst / Business Relationship Manager

The resource will serve as a Business Analyst / Business Relationship Manager (BRM) supporting business and technology initiatives across multiple teams and stakeholders. This role will focus on requirements gathering, business process analysis, workflow documentation, and cross-functional communication to ensure alignment between business objectives and IT solutions.

The resource will work closely with business units, external partners, and internal ESO IT teams to understand operational needs, identify process gaps, and translate business requirements into clear, actionable technical documentation. The role requires strong collaboration skills and the ability to support initiatives throughout the full Software Development Life Cycle (SDLC).

Responsibilities

• Gather, analyze, and document business and functional requirements
• Evaluate existing business processes and workflows to identify improvement opportunities
• Translate business needs into detailed technical requirements and user stories
• Facilitate communication and collaboration between business stakeholders, external teams, and internal IT groups
• Serve as a Business Relationship Manager (BRM) to maintain alignment, clarify expectations, and support issue resolution across teams
• Support Agile project delivery activities, including backlog refinement, sprint planning, and requirements traceability
• Perform light project coordination activities, including:
• Tracking project progress and deliverables
• Supporting status reporting
• Coordinating meetings, workshops, and work sessions
• Escalating risks, blockers, or scope concerns as needed
• Assist with testing and validation activities by:
• Reviewing and validating requirements
• Executing test scenarios
• Confirming delivered solutions meet business expectations and objectives
• Support development and maintenance of project and operational documentation

Technical & Methodology Expertise

The resource should possess hands-on experience with:

• Azure DevOps
• Agile delivery methodologies
• Software Development Life Cycle practices
• Backlog management and user story refinement
• Sprint planning and Agile ceremonies
• Requirements traceability and workflow tracking
• Process mapping and documentation techniques

The resource should be comfortable working in cross-functional technical environments and supporting collaboration between business and IT stakeholders.

Qualifications

Required Qualifications

• Bachelor s degree in Business, Information Technology, Computer Science, or related field, or equivalent professional experience
• 3+ years of experience as a Business Analyst, BRM, Project Coordinator, or similar role
• Experience gathering and documenting business and technical requirements
• Strong verbal and written communication skills
• Experience supporting Agile teams and SDLC processes
• Hands-on experience using Azure DevOps or similar work management tools
• Ability to manage multiple priorities and stakeholders in a fast-paced environment
• Strong analytical, organizational, and problem-solving skills