Lead Product Experience Strategist

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts.  We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do.  In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum.  These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! 

Zensar is looking for an experienced a Lead Product Experience Strategist who will be responsible for improving product decision quality before development begins. This role ensures that product direction is grounded in real-world, end-to-end operational workflows (people, process, and systems) to drive measurable business value and clear differentiation.

Location: 3 Days Hybrid in Charlotte, North Carolina, United States

This position is open to full-time, offering excellent benefits and strong professional growth opportunities.

Key Responsibilities

·       Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds

·       Quantify business impact, including time savings, cost avoidance, error reduction, and risk mitigation

·       Influence decisions on what to build, modify, defer, or stop prior to development

·       Define future-state workflows and experience direction to improve efficiency and scalability

·       Partner early with Product and Engineering teams to challenge assumptions using data and evidence

·       Support build vs. buy decisions based on workflow insights and business impact

What Success Looks Like

·       Improved decision-making quality before build

·       Reduced wasted development effort

·       Measurable operational efficiency gains

·       Clear differentiation in how work is performed through technology

Required Experience

·       7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management

·       Strong operational workflow thinking (beyond UI or feature-level design)

·       Proven ability to influence product decisions upstream

·       Demonstrated experience quantifying business impact and communicating outcomes clearly

·       Ability to influence stakeholders without formal authority

·       Experience in healthcare or other complex/regulated environments is preferred

Why This Role is Unique

·       This role focuses on decision quality, not execution. The ideal candidate thrives in shaping what should (and should not) be built, ensuring that solutions are grounded in real operational needs before development begins.

Interested?

·       Apply or reach out directly to discuss how your experience aligns with this opportunity.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

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