Senior Support Engineer

San Francisco, CA, US • Posted 2 days ago • Updated 7 hours ago
Full Time
On-site
USD $120,000.00 - 170,000.00 per year
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Fitment

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Job Details

Skills

  • Reporting
  • Recruiting
  • Durable Skills
  • Python
  • CHAOS
  • Startups
  • Communication
  • English
  • Disk Encryption
  • Artificial Intelligence
  • Critical Thinking
  • Conflict Resolution
  • Problem Solving
  • Management
  • Sales
  • Adobe
  • Salesforce.com
  • Apache Flex

Summary

Title: Senior Support Engineer

Reporting to: Wayne Tombo

Business need for the hire:
  • 2 roles hiring for, 1 Americas (SF or Brazil) and 1 in APAC (India)
  • Need to maintain SLAs with current customer base

Wider team and where this role sits:
  • Working on the support team working with Wayne
  • 4 others on this team currently
  • Urgency is due to handling volume

Essential skills required to interview a candidate:
  • Senior engineer (3-4+ YOE)
  • Startup background
  • Has worked on on-prem products
  • Experience with Python, fairly technical and has worked on platform-focused products
    • On prem expertise is really important
    • Someone strong in de-bugging, troubleshooting
  • Support engineer who just became Senior, or ready to move into Senior
  • Someone who thrives in chaos and startup life, needs to be able to prioritize and manage, uses good critical-thinking
    • 50-60 hour week, startup grind environment
  • Ok with on-call rotation

Key Attributes:
  • Someone with good experience in ownership
  • Someone who is curious and interested in being a problem-solver
  • Someone who cares about what they do, wants to help people and customers
  • Good communication, team player
    • Good English - will be on customer calls, 10-20% of the role is almost like an FDE, helping customers onboard and use the products
    • Founders tend to like to see good schools - less important for this position but need to have a US degree
  • AI-native companies, infra-heavy companies

Questions to screen candidates:
  • Have you worked in this type of environment before? How do you prioritize?
    • Looking for an ability to show critical thinking and problem solving skills
  • How do you handle when you have a commitment to a customer, but internal team has pushback on the customer requests?
  • How do you handle managing stress and a tough workload, how do you escalate?
  • What does a good/bad engineer look like?

Interview Process:
  • intro chat with Wayne (30 min)
  • Deep dive scenario base with Wayne (45 min-hour)
  • Technical interview with Krish (SF onsite interview)

  • Selling points of the role/company:
    • Gateway to use over 100 LLMs
    • Used by most of the enterprise companies (NASA, Adobe, NVIDIA)
    • Growing incredibly fast
    • YC company, raised seed round and hasn't raised another since because they are fully profitable
    • $14M ARR, 1M month over month
    • Scrappy, small team who is growing fast
    • Amazing product with lots of work needing to be done

    Location:
    • SF
    • Can cover relocation but preference for SF

    Salary:
    • 120-170k base + equity, flex above for a rockstar
    • Can cover relocation costs (has done up to 15-20k in the past - preference for someone already here)

    Benefits:
    • equity (no target range, depends on position)
    • 401k program with 3.5% company match

    Visa Sponsorship/Relocation package etc:
    • Yes on both

    Ideal Start Date:
    • ASAP!!!

    CV & Interview feedback
    • 24 hours or less
    Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
    • Dice Id: 91115974
    • Position Id: Fkx03b57yIFJ
    • Posted 2 days ago

    Company Info

    About LHi Group Ltd

    At Lawrence Harvey, we are dedicated tech recruitment specialists focused exclusively on the North American market. Our expertise lies in connecting top talent with leading technology companies, driven by a deep understanding of the dynamic tech landscape in the region. By concentrating on North America, we build strong industry relationships and navigate the unique challenges and opportunities within the sector. Our commitment to excellence and specialised knowledge ensures a tailored recruitment experience for both clients and candidates. Join us in redefining tech recruitment in North America, where innovation meets talent, and success becomes a shared reality.

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