Title: Associate Account Manager
Terms of Employment
W2 Contract, 12 Months (Likely Extension / Possible Conversion)
This is a hybrid position. The selected candidate must be comfortable working onsite in Center City, Philadelphia three days per week.
The selected candidate can work a flexible schedule (e.g., 7:00 AM 3:00 PM, 8:00 AM 4:00 PM, or 9:00 AM 5:00 PM).
Overview & Responsibilities
Work with a leading firm in the energy and utilities industry as an Associate Account Manager. In this role, you will act as a critical partner to Senior Account Managers, managing a "book of business" composed of high-profile VIP clients, including hospitals, universities, and government agencies. You will serve as the face of the organization, ensuring these key customers receive "VIP treatment" through proactive relationship management and swift resolution of complex service and billing issues.
You will
Partner with Senior Account Managers to support a dedicated book of business and maintain high-level customer relationships.
Lead and participate in customer meetings (both in-person and via Teams) to review billing statements, project updates, and service reliability.
Act as a primary point of contact for customer escalations, investigating issues such as payment processing errors or service outages.
Coordinate with internal teams, including new business, project management, and engineering, to resolve customer problems.
"Triage" complex issues by identifying root causes and communicating technical solutions to non-technical client stakeholders.
Provide administrative support for accounts, including pulling billing statements and following up on project statuses.
Required Qualifications
3 to 5 years of professional experience in account management or high-level customer relationship management.
Proven experience managing in-person, face-to-face customer relationships (not limited to phone or call center support).
Strong analytical and problem-solving skills with the ability to "de-escalate" frustrated executive-level clients.
Highly organized with the ability to work independently outside of direct supervision.
Proficiency in the Microsoft Office Suite (Word, Outlook, Excel).
Preferred Qualifications
Prior experience managing "managed accounts" or VIP client portfolios.
Previous experience at PICO or within the regulatory/contract management space.
Experience in industries such as retail corporate (e.g., Target), media (e.g., iHeartRadio), or government.
A bachelor s degree is preferred but not required if substituted by significant relevant experience.
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