Key Skills: MS Dynamics 365 CE, Customer Service, Omnichannel, Unified Routing, Contact Center integration, Agile, Office 365, SAP, ITIL/ITSM, Power Platform.
Responsibilities: Configure/develop Dynamics 365 CE, collaborate with leads/managers, define requirements, support training/adoption, optimize solutions, and document work.
Experience: 5+ years in Dynamics 365 CE CRM, Customer Service/Omnichannel, integrations, Agile, Office 365, bachelor’s degree, relevant certifications.
Role Overview:
The PTC Microsoft CE CRM Developer will configure and develop the Microsoft CE CRM system. This role involves collaborating with various stakeholders to ensure successful project delivery and optimizing user experience.
Responsibilities:
Configure and develop Microsoft CE CRM based on Agile Backlog tasks
Collaborate with technical leads and project managers
Define functional requirements for integrating with Contact Center applications and other systems
Support user training and promote user adoption
Provide ongoing support and optimize Dynamics 365 CE solutions
Document all work, including designs and test plans
Lead project team activities and work independently
Primary Skills:
MS Dynamics 365 CE
Dynamics 365 Customer Service
Omnichannel functionality
Unified Routing
Contact Center applications
Integration with back-office systems
Agile development methodologies
Microsoft Office 365
Secondary Skills
Power Skills:
Analytical skills
Problem-solving skills
Communication skills
Interpersonal skills
Leadership
Collaboration
Detail-oriented
Project management
Relevant Experiences required:
5+ years in developing and configuring MS Dynamics 365 CE CRM
Experience with Dynamics 365 Customer Service and Omnichannel features
Knowledge of Contact Center applications and integrations
Familiarity with Agile methodologies
Proficient in Microsoft Office 365
Bachelor’s degree in business management or information systems
Relevant certifications in Dynamics 365 and Power Platform
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