Job Title: Systems Engineer (SaaS)
Location: Sacramento, CA (5 Days Onsite)
Job Type: Long term contract
About R Systems:
R Systems is a global leader in technology and analytics services, delivering innovative solutions to drive digital transformation across industries like Telecom, Banking, Healthcare, and Public Services. With over 4,400 professionals in 25+ countries, we are committed to helping our clients achieve operational excellence and enhanced customer experiences.
We are proud to be Great Place to Work® Certified™ in 10 countries, including India, the USA, Canada, and more. Our vibrant team culture fosters collaboration, innovation, and growth, making R Systems a fantastic place to work.
Join us in creating impactful solutions and advancing technology for a better tomorrow.
Minimum Technical Qualifications
- A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
- A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
- A minimum of seven (7) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
- A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.
Desirable Technical Qualifications
- A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
- Experience with technical integration between SaaS solutions and the ServiceNow “Now Platform” including but not limited to Incident Management, Change Management, Service Level Management, and Service Catalogue.
- Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
- Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
- Experience with AI technologies such as MS Copilot, Claude, etc.
- Experience in using tools to solve application performance issues.
- Experience in metrics, analytics and logging.
- Experience in working in an agile environment and working with cross-functional teams.
Why Join Us?
· Innovative Environment: Work on impactful public sector projects that drive technological advancements.
· Competitive Compensation: Receive a competitive salary and benefits package that reflects your expertise.
· Professional Growth: Enjoy opportunities for career development, certifications, and continuous learning.
· Flexible Work Arrangement: Benefit from a hybrid work model that supports both remote and on-site work.
Never miss an opportunity! Create an alert based on the job you applied for.
