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Sr. Contact Center Support Engineer

Hybrid in Lakeland, FL, US • Posted 3 days ago • Updated 3 days ago

Contract W2

6 Months

No Travel Required

Hybrid

$40 - $50/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Dynamics
Microsoft Windows
Microsoft Azure
Telephony
Microsoft
Codecs
Computer Networking
MOS
Contact Center

Summary

Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Sr. Contact Center Support Engineer to fulfill an immediate vacancy.

This individual will be responsible for:

Implementing and supporting Dynamics 365 Contact Center Supervisor and Agent Functionality (60% of time)
Troubleshooting SaaS, local, and network environment issues (30% of time)
Teams Phone configuration and support (10% of time)

We are actively speaking with applicants who have a minimum of:

5+ years of experience supporting systems found in a modern Contact Center, including Telephony, Windows desktop, access control, and networking in an enterprise environment.
2+ years of experience implementing and supporting a modern Contact Center environment.
Contact Center implementation experience (routing, queues, channels, agents, and supervisor)

Preferred Certifications and Experience:

Telephony configuration and voice troubleshooting (SIP, codecs, call quality such as MOS, jitter, packet loss)
Windows Desktop Engineering supporting group policy, device configuration, performance, and event log
Networking and firewall troubleshooting, including analyzing packet captures
Edge browser policy, Dev Tools, HAR files
Experience implementing or supporting Dynamics 365 Customer Service or Contact Center in production, plus hands-on experience with Microsoft Copilot Studio and the Power Platform (Power Automate, Dataverse). Azure administration experience and Microsoft certifications (MB-230, PL-200/PL-400, AZ-104) preferred.
A bachelor’s degree in Computer Science or a related analytical field, or equivalent experience, is preferred

Location:

Hybrid - Lakeland, Florida

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10107426
Position Id: 8995038
Posted 3 days ago

Contact the job poster

Kevin Godfroy

Recruiter @ Rezult Group, Inc

View Profile

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