RFP opportunity

We are currently responding to an RFP opportunity for a requirement of below resources in the US, as outlined below:

• Lead Healthcare Device Technician
• Healthcare Device Technicians
• Junior Healthcare Device Technician

Devices are primarily patient monitoring equipment.

Please review the JD below and share the available rates for these resources, including the cost to CitiusTech considering they would be sourced through a vendor.

Job Description

The purpose of the PDC Technician role is to support Pre-Delivery Center operations by performing standardized pre-shipment technical and operational activities on patient monitoring equipment prior to downstream fulfillment and field deployment.

This role is technical and process-driven in nature and requires strong attention to quality, documentation, equipment handling, and adherence to established procedures.

Responsibilities may include product receipt and preparation, software loading, technical and clinical configuration, basic troubleshooting, quality verification, required system transactions, repackaging, and preparation for downstream fulfillment.

PDC Technicians are expected to complete required product, safety, service, quality, regulatory, and system training before performing independent work, and to operate collaboratively with leadership to support operational consistency, scalability, and customer-ready delivery.

Required Competencies

• Customer-first attitude
• Excellent understanding of assigned patient monitoring products and services
• Excellent written communication, verbal communication, and documentation skills
• Professional manner and strong interpersonal skills
• Excellent computer, PC, and internet skills
• Ability to express sympathy, empathy, and patience
• Solid technical knowledge and experience in engineering fundamentals
• Ability to work collaboratively, sharing knowledge and experience
• Ability to work on technical assignments requiring judgment and contribute to decision-making to provide the right solution
• Logical problem solver with the ability to work independently
• Strong work ethic with proven dependability
• Ability to recognize new technologies and adapt to daily working requirements
• Understanding of areas of empowerment and when to escalate through appropriate channels
• Ability to work under close supervision where required
• Take ownership and accountability for own actions

Job Knowledge, Skills, Education & Experience Requirements

• High school graduate degree level or equivalent desired, preferably in an engineering, medical, or science-related qualification
• 3 years combination of customer service and technical experience, preferably within healthcare environments
• Technical skills related to patient monitoring equipment configuration, software loading, basic troubleshooting, documentation, and required system transactions
• Ability to translate customer specifications and existing infrastructure requirements into working patient monitoring solutions
• Understanding of industry-standard server, wireless, security, routing, and switching concepts
• Ability to collaborate with subject matter experts and internal teams to understand needs and propose IT solution requirements
• Strong communication, problem-solving, attention to detail, process management, documentation, and teamwork skills
• Maintain a valid driver s license and appropriate driving record
• Strong organizational skills, self-discipline, and ability to work independently and lead others on projects
• Ability to communicate effectively with various levels of employees and customers, both verbally and in writing
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives
• Ability to adapt to changing work requirements in a complex, fast-paced environment
• Ability to understand and utilize technical vocabulary to perform tasks and complete service orders in accordance with regulatory requirements
• Ability to follow proper documentation processes and language to meet regulatory requirements