Description
We are looking for an experienced Development Manager to lead and inspire a team of software developers in Columbus, Ohio. This long-term contract position requires a dynamic individual who can drive excellence in software development, foster collaboration, and ensure high-quality Agile delivery. The successful candidate will also play a pivotal role in optimizing Genesys Cloud CX systems and managing flow/botflow configurations for customer-centric solutions.
Responsibilities:
Lead and mentor a team of five developers, promoting collaboration, growth, and skill development.
Conduct regular performance reviews, one-on-one meetings, and create development plans to elevate team capabilities.
Define and enforce best practices for software development, coding standards, and documentation processes.
Facilitate structured peer code reviews to ensure consistency, maintainability, and high-quality outputs.
Collaborate with cross-functional teams, including Product Owners and Scrum Masters, to define clear requirements and achievable sprint goals.
Ensure Agile timelines and commitments are met while maintaining quality expectations.
Identify skill gaps within the team and implement cross-training plans to ensure operational redundancy and resiliency.
Optimize Genesys Cloud CX systems, focusing on flow and botflow development to enhance customer experience.
Work closely with architects and stakeholders to design scalable voice and digital interaction solutions.
Implement modern development tools, automation processes, and methodologies to streamline operations.
Requirements
At least 5 years of software development experience, including 2 years in a leadership or management role.
Proven ability to coach and manage teams within an Agile framework.
Strong knowledge of development best practices, peer review processes, and modern methodologies.
Hands-on experience with Genesys Cloud CX, particularly in flow and botflow configuration and development.
Excellent communication, planning, and documentation skills to collaborate effectively with stakeholders.
Familiarity with network telephony and firewall systems, including troubleshooting and configuration.
Preferred certifications in Genesys Cloud CX Architect or Developer roles.
Experience designing and implementing scalable customer-centric solutions using cloud technologies.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04837-0013411262
- Posted 13 hours ago
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