Organizational Change Management Lead Origination Systems Modernization (OSM)
Role Purpose
The Organizational Change Management (OCM) Lead is accountable for designing and executing the change strategy required to ensure successful adoption of the Origination Systems Modernization (OSM) program across internal teams, Dealers, and external partners. This role ensures that people-, process-, and behavior-related impacts of OSM are proactively addressed so that the program delivers intended business outcomes, minimizes disruption to dealer operations, and enables sustained adoption of new origination processes and technologies.
Key Stakeholder Groups
Technology, Product, and Delivery teams
Executive sponsors and senior leadership
External vendors and implementation partners
Key Responsibilities
Change Strategy & Planning
Develop and maintain a comprehensive Organizational Change Management strategy and plan supporting the OSM program
Conduct change impact and readiness assessments across internal teams and Dealers
Integrate change activities with program governance and release milestones
Dealer-Focused Change Enablement
Design and execute a Dealer-specific change management approach
Partner with Dealer Operations, Sales, and Dealer Support teams
Ensure dealer communications and training are practical and role-based
Identify and manage dealer resistance risks
Leadership & Sponsorship Enablement
Enable visible and sustained executive sponsorship
Equip leaders and managers to lead teams through OSM changes
Provide leadership insight on adoption risks and mitigation
Communications & Stakeholder Engagement
Develop integrated internal and Dealer communication strategies
Ensure clarity on why OSM is happening, what is changing, and when
Establish feedback mechanisms to capture sentiment
Training & Readiness
Define and lead the OSM training and enablement strategy
Ensure Dealer readiness ahead of go-live and major releases
Validate readiness of managers, frontline teams, and Dealers
Adoption, Measurement & Sustainment
Track adoption, readiness, and proficiency metrics
Report change status to OSM governance
Support transition to business-as-usual ownership
Success Measures
High adoption and readiness across teams and Dealers
Minimal disruption to Dealer operations
Sustainable adoption of new origination systems and processes
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