Application Processing Support Admin

Posting Title: Application Processing Support Admin(14190)

Location: Columbia Sc

Scope of the Role

The Application Processing Support position provides comprehensive operational and administrative support for graduate admissions processing. The role is responsible for ensuring the accurate, timely, and compliant review, processing, and maintenance of applicant data and supporting documentation throughout the admissions lifecycle. This position serves as a primary point of contact for prospective students, manages application workflows across multiple university systems, and supports the integrity of admissions decisions through detailed record review, data verification, and adherence to institutional policies and regulatory requirements.

Daily Responsibilities

• Monitor the admissions email account.
• Perform accurate data entry and maintain or review records across key institutional platforms, including the Student Information System (Banner), CRM (TargetX), and BusinessCAS (CAS).
• Coordinate the loading of critical application documents from the CAS and manage the technical processing of all incoming files.
• Navigate applicant records, application materials, review queues, checklists, statuses, and related records.
• Understand how information moves through an admissions system and how actions taken during application review can affect downstream processes.
• Understand appropriate handling of student records, personally identifiable information, and institutional data, including FERPA requirements where applicable.
• Review and execute specialized processing workflows and sub-routines tailored to graduate programs and graduate student applications.
• Process graduate admissions applications and supporting documentation using Banner, TargetX, and other university systems.
• Review transcripts and academic records for completeness, prior enrollment history, and admissions eligibility.
• Evaluate and recalculate GPA for transcripts as needed.
• Verify English proficiency documentation and international applicant requirements.
• Serve as the primary contact for applicants through phone, email, and in-person communication.
• Prepare correspondence regarding admissions requirements, credential evaluations, and application status as needed.
• Thoroughly review and process applications and supplementary materials in a timely and accurate manner. Examples of work will include following up for missing application materials, reviewing domestic and international high school curriculum, recalculating GPA, and other application related data entry.
• Ability to proofread information for conformance with prescribed standards.
• Ability to sort and file information.

Required Skills

• 3+ years of experience with enterprise systems.
• Experience working with databases in a professional setting.

Preferred Skills

• Administrative work experience in higher education.
• Experience in the following systems Banner, Slate, or PeopleSoft.

Education

• Bachelor's degree, or Associate's degree with a minimum of three years of relevant experience.