Job at a Glance
The client is seeking an Intermediate UX Content Writer to deliver clear, consistent content for customer-facing digital products across multiple operating companies. This role focuses on how information is structured, sequenced, and experienced throughout the end-to-end customer journey. The position supports self-service transactions across web, mobile, email, and SMS channels and emphasizes clarity, accessibility, and consistency within a regulated environment.
This is a 12-month engagement starting as soon as possible. The role is remote, with a preference for candidates located near Allentown, PA; Louisville, KY; or Providence, RI, due to quarterly on-site meetings.
Responsibilities
- Write, edit, and proofread customer-facing content across web, email, SMS, digital assistant, and agent support materials
- Translate complex information into clear, customer-friendly language
- Ensure consistency in voice, tone, terminology, and messaging across channels
- Understand and apply accessibility best practices to ensure inclusive experiences
- Maintain and update content standards, style guidelines, and templates
- Manage content workflows, reviews, approvals, and publishing processes
- Conduct regular content audits to ensure accuracy and relevance
- Advocate for the customer across all communication channels
- Partner with Customer Experience, Customer Service, Communications, Development, and Legal teams
- Improve content clarity and usability across the customer journey
- Use feedback, analytics, and customer insights to refine content and improve experiences
Qualifications
- Bachelor’s degree in communications, English, journalism, marketing, or a related field
- 3 to 6 years of professional writing, editing, or content strategy experience
- Experience managing content across multiple customer communication channels
- Strong editing and proofreading skills with exceptional attention to detail
- Ability to simplify complex or technical information
- Understanding of accessibility and inclusive content practices
- Experience working in Agile environments, including sprint planning, backlog refinement, and delivery ceremonies
- Experience working on a corporate design team or in utility, energy, or regulated industries is a plus
About the Client
The client is a 100-plus-year-old energy organization undergoing a digital transformation focused on delivering best-in-class customer experiences. The team is committed to building seamless experiences for millions of customers and thousands of employees while prioritizing safety, trust, and work-life balance. The organization values experimentation, continuous improvement, and collaboration and is seeking individuals to contribute to its internal Customer Experience Strategy and Design team.
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