Help Desk Engineer

Hello,

Hope you are doing great.

We have an immediate Requirements for these role

📌 Hiring: Network & Help Desk Engineer

📍 Location: 1. Kennesaw: 2825 Cobb International Blvd NW, Kennesaw, GA 30152

                        2. Bolingbrook: 860 Remington Blvd, Bolingbrook, IL 60440

🕒 Job Type: Long Term Contract   

Position Summary

• The Network & Help Desk Engineer is responsible for maintaining, supporting, and optimizing the organization’s IT infrastructure, including virtualization platforms, backup solutions, endpoint management systems, and network services.
• This role ensures high availability, security, and performance of IT systems while providing Tier 2/3 support to end users.
• SCCM, Nutanix, Veeam

Key Responsibilities:

Networking

• Manage and support LAN/WAN infrastructure
• Configure and troubleshoot network devices (routers, switches, firewalls)
• Monitor network performance and resolve connectivity issues
• Manage VLANs, DHCP, DNS, VPNs, and network security controls

Help Desk & Support

• Provide Tier 2/3 technical support for users and IT systems
• Troubleshoot hardware, software, and network-related issues
• Manage IT tickets, incidents, and service requests within SLA
• Support end-user computing (Windows OS, applications, devices)

Technical Skills Required

• Nutanix HCI (AHV, Prism)
• Veeam Backup & Replication (backup, restore, DR)
• Microsoft SCCM / MECM (deployments, patching, OSD)
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
• Windows Server administration
• Active Directory, Group Policy
• Virtualization technologies

Preferred Skills

• Experience with Azure or hybrid cloud environments
• PowerShell scripting and automation
• Knowledge of IT security best practices
• ITIL framework familiarity

Qualifications

• Bachelor’s degree in Information Technology or related field (or equivalent experience)
• 3–6+ years of experience in system administration, networking, or IT support

Relevant certifications (preferred):

• Nutanix Certified Professional (NCP)
• Veeam Certified Engineer (VMCE)
• Microsoft certifications (MCSA, MD-102, etc.)
• CompTIA Network+ / Security+

Key Competencies

• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive and detail-oriented approach

Rajesh (Thomas)

Senior Technical Recruiter

ICS Globalsoft Inc

1231 Greenway Drive | Ste 375 | Irving, TX 75038

E-mail: |

Direct Number: Ext: 127

NMSDC Certified | Certified Minority Business Enterprise (MBE), SBE | An E-Verify company

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