An enterprise financial services organization is seeking a Technology Resilience Analyst in Charlotte, NC. This hybrid role supports technology resilience efforts by partnering across infrastructure, cloud, application, database, cybersecurity, and platform teams to strengthen recovery and response capabilities.
About the Opportunity:
Responsibilities:
Support the technology resilience program by coordinating with technical teams across infrastructure, cloud, application, database, cybersecurity, and platform environments
Participate in technical discussions to identify recovery challenges, dependencies, and remediation needs
Analyze incidents and recovery exercises and help drive follow-up actions to improve resilience
Prepare recovery test reports, presentations, and other materials for technical and executive audiences
Contribute to resilience efforts across servers, databases, networking, storage, cloud platforms, backup and recovery technologies, and enterprise applications
Qualifications:
Experience in infrastructure support, cloud operations, disaster recovery, backup and recovery, application support, systems administration, production support, incident management, or a related technical discipline
Strong troubleshooting and analytical skills
Excellent written and verbal communication skills
Advanced Microsoft Excel and PowerPoint skills
Ability to understand and communicate technical concepts effectively in meetings with multiple stakeholders
Experience using AI tools for optimization and efficiency gains
Ability to work onsite in Charlotte, NC two days per week
Ability to communicate effectively in front of large audiences and senior stakeholders
Desired Skills:
Experience with ServiceNow BCM Module
Experience creating ServiceNow dashboards
Cloud certifications
Prior resilience, disaster recovery coordination, or junior engineering experience
Experience working in a fast-paced environment with both cloud and on-premises workloads
Prior financial industry experience
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