Jira Admin/SME

Job Description

We are seeking an experienced Zephyr for Jira Subject Matter Expert (SME) with 12+ years of overall QA experience to lead and manage test case design, execution, and test management using Zephyr within Jira. The ideal candidate will have hands-on experience in creating, organizing, executing, and reporting test cases in Zephyr and will act as a key point of contact for test management best practices.

Key Responsibilities

Act as SME for Zephyr for Jira, providing guidance and best practices across teams

Design, create, and maintain test cases, test cycles, and test plans in Zephyr

Execute manual test cases in Zephyr and track defects through Jira

Customize Zephyr workflows, dashboards, and reports to meet project needs

Ensure proper traceability between requirements, test cases, and defects

Mentor QA teams on effective use of Zephyr and Jira

Collaborate with Product Owners, Developers, and Business Analysts to clarify requirements

Drive test management standards, naming conventions, and governance

Support audits and compliance by maintaining accurate test execution records

Analyze test execution results and provide actionable quality metrics

Participate in release planning and ensure test readiness for deployments

Required Skills & Qualifications

12+ years of experience in Software Testing / QA

Strong hands-on experience with Zephyr for Jira (Cloud / Server / Data Center)

Proven expertise in:

Test case creation and execution in Zephyr

Test cycles, test plans, and reporting

Jira issue management and workflows

Solid understanding of SDLC and STLC

Experience in manual testing across web and/or enterprise applications

Excellent knowledge of defect lifecycle and test metrics

Strong analytical, documentation, and communication skills

Ability to work with cross-functional and distributed teams

Good to Have

Experience with test automation tools (e.g., Selenium, Cypress, Playwright)

Exposure to Agile / Scrum / SAFe environments

Experience with other test management tools (Xray, qTest, TestRail)

Jira administration or Zephyr configuration experience

Soft Skills

Strong leadership and mentoring abilities

Excellent stakeholder communication

Proactive, detail-oriented, and quality-focused mindset