Job Description
We are seeking an experienced Zephyr for Jira Subject Matter Expert (SME) with 12+ years of overall QA experience to lead and manage test case design, execution, and test management using Zephyr within Jira. The ideal candidate will have hands-on experience in creating, organizing, executing, and reporting test cases in Zephyr and will act as a key point of contact for test management best practices.
Key Responsibilities
Act as SME for Zephyr for Jira, providing guidance and best practices across teams
Design, create, and maintain test cases, test cycles, and test plans in Zephyr
Execute manual test cases in Zephyr and track defects through Jira
Customize Zephyr workflows, dashboards, and reports to meet project needs
Ensure proper traceability between requirements, test cases, and defects
Mentor QA teams on effective use of Zephyr and Jira
Collaborate with Product Owners, Developers, and Business Analysts to clarify requirements
Drive test management standards, naming conventions, and governance
Support audits and compliance by maintaining accurate test execution records
Analyze test execution results and provide actionable quality metrics
Participate in release planning and ensure test readiness for deployments
Required Skills & Qualifications
12+ years of experience in Software Testing / QA
Strong hands-on experience with Zephyr for Jira (Cloud / Server / Data Center)
Proven expertise in:
Test case creation and execution in Zephyr
Test cycles, test plans, and reporting
Jira issue management and workflows
Solid understanding of SDLC and STLC
Experience in manual testing across web and/or enterprise applications
Excellent knowledge of defect lifecycle and test metrics
Strong analytical, documentation, and communication skills
Ability to work with cross-functional and distributed teams
Good to Have
Experience with test automation tools (e.g., Selenium, Cypress, Playwright)
Exposure to Agile / Scrum / SAFe environments
Experience with other test management tools (Xray, qTest, TestRail)
Jira administration or Zephyr configuration experience
Soft Skills
Strong leadership and mentoring abilities
Excellent stakeholder communication
Proactive, detail-oriented, and quality-focused mindset