Job description:
We are looking for a skilled Application Support Analyst. with experience in the Utilities domain to support mission-critical systems such as ADMS, OMS, CIS, and Work Management platforms. This role requires strong SQL/PLSQL expertise, excellent debugging skills, and the ability to handle production incidents in a high-availability, 24x7 environment supporting grid and customer operations.
Key Responsibilities
• Provide L1/L2 production support for utility applications (ADMS, OMS, Reports)
• Monitor grid-supporting applications and ensure high system availability and performance
• Troubleshoot and resolve issues impacting outage management and service operations
• Perform SQL/PLSQL-based data analysis to investigate incidents and validate fixes
• Analyze application logs, interface failures, and data inconsistencies
• Coordinate with control centers, business users, and IT teams during major incidents
• Support application deployments, patches, and configuration changes
• Document runbooks, known errors, and standard operating procedures
• Participate in incident reviews, root cause analysis (RCA), and continuous improvement initiatives
Technical Skills Required
• Strong hands-on experience with SQL and PL/SQL
• Basic knowledge of scripting/programming (Shell or Java – added advantage)
• Experience with debugging, log analysis, and production support tools
• Understanding of system integrations, APIs, and data flows
• Familiarity with ticketing tools such as JIRA
Domain Knowledge (Highly Preferred)
• Understanding of utility systems such as:
• Advanced Distribution Management Systems (ADMS)
• Outage Management Systems (OMS)
• Customer Information Systems (CIS)
• Meter Data Management (MDM)
• Basic knowledge of electric distribution concepts (feeders, substations, outages)
• Awareness of grid operations and utility workflows
Soft Skills
• Excellent communication skills, especially during high-severity incidents
• Strong analytical and problem-solving mindset
• Ability to work effectively under pressure in mission-critical environments
• Collaborative team player with stakeholder management skills
On-Call & Support Requirements
• Participate in 24x7 on-call rotation supporting critical utility systems
• Respond quickly to production incidents affecting grid operations or customer services
• Ensure strict adherence to SLAs and incident response timelines
• Willingness to work weekends and during storm/outage events
• Support major incident bridges and provide timely updates to stakeholders
• Contribute to post-incident RCA and preventive action planning
Preferred Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience supporting utility clients or energy sector applications
• Exposure to monitoring tools, automation, and cloud platforms is a plus
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