Application Support Analyst

Hybrid in Dallas, TX, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
75% Travel Required
Hybrid
$50 - $60/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • SQL
  • PL/SQL
  • Ticketing
  • Jira
  • Autosys

Summary

We are looking for a proactive and detailoriented Application Support Analyst to support missioncritical enterprise applications. This role is ideal for professionals who thrive in production environments, enjoy problemsolving, and can effectively handle highseverity incidents.


Role & Responsibilities

  • Provide L2/L3 application support for production systems.
  • Perform SQL and PL/SQL analysis to identify and resolve application and data issues.
  • Debug applications using log analysis and production support tools.
  • Support and monitor system integrations, APIs, and endtoend data flows.
  • Work with ticketing tools (JIRA) to track incidents, problems, and service requests.
  • Participate in highseverity incident management, ensuring timely communication and resolution.
  • Collaborate closely with development, infrastructure, database, and business teams.
  • Contribute to rootcause analysis (RCA) and continuous improvement initiatives.

Technical Skills Required

  • Strong handson experience with SQL and PL/SQL
  • Basic scripting or programming knowledge (Shell or Java added advantage)
  • Experience with debugging, log analysis, and production support
  • Understanding of system integrations, APIs, and data flows
  • Familiarity with JIRA or similar ticketing tools

Soft Skills

  • Excellent communication skills, especially during highseverity / Sev1 incidents
  • Strong analytical and problemsolving mindset
  • Ability to work effectively under pressure in missioncritical environments
  • Collaborative team player with strong stakeholder management skills

Nice to Have

  • Bachelor s degree in Computer Science, Information Technology, or related field
  • Experience supporting utility or energy sector clients
  • Exposure to monitoring tools, automation, and cloud platforms
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10199915
  • Position Id: 8963130
  • Posted 2 hours ago
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