Senior Systems & Integration Administrator

Join a Team That Solves Real Problems

We are seeking a motivated leader, analytical thinker, and hands-on problem solver to join our growing team. This role offers opportunities to expand technical expertise across automation, integrations, security, compliance, financial services, fintech, and healthcare technology environments.

If you enjoy troubleshooting complex processes, improving operational efficiency, working with automation technologies, and collaborating directly with clients to deliver results, we’d love to hear from you.

Position Overview

As a Senior Systems & Integration Administrator, you will play a key role in supporting, monitoring, troubleshooting, and maintaining daily automation and integration processes across multiple platforms and systems. This role also plays an important part in maintaining secure, compliant, and reliable operational systems within highly regulated industries.

You will work independently within a collaborative small-team environment, leading and supporting integration projects while partnering with healthcare and financial services clients to resolve operational and technical issues efficiently and professionally.

This role combines technical expertise, process improvement, client interaction, and project coordination. Projects may include healthcare system integrations, automated file processing workflows, API-based data exchanges, operational reporting automation, and secure client data transfer solutions.

What Success Looks Like

• Improve operational efficiency through automation and process optimization
• Quickly troubleshoot and resolve integration and system issues
• Build strong working relationships with clients and internal teams
• Help strengthen security, compliance, and system reliability
• Take ownership of projects and follow them through to completion

Key Responsibilities

Operational & Systems Support

• Install, maintain, configure, and support systems and network infrastructure
• Monitor automated processes and proactively identify risks or performance concerns
• Troubleshoot operational incidents and implement long-term solutions
• Analyze system performance and capacity to recommend improvements
• Drive initiatives that improve reliability, efficiency, and operational stability
• Help prevent service disruptions through proactive monitoring and process enhancements

Solution & Project Support

• Serve as a project lead or technical liaison on integration and automation projects
• Participate in testing, implementation, and deployment activities
• Follow change management procedures and maintain accurate documentation
• Ensure system changes are compatible with existing environments and processes
• Apply technical expertise to develop scalable and effective solutions

Team Collaboration & Communication

• Collaborate effectively within a small, highly independent team
• Build positive relationships with vendors, clients, and internal stakeholders
• Prepare reports, project updates, and client communications
• Participate actively in status meetings and operational discussions
• Share technical knowledge and mentor others when appropriate
• Handle sensitive situations professionally, tactfully, and diplomatically

Security & Compliance Responsibilities

• Support systems and processes operating within regulated healthcare and financial services environments, including HIPAA, PCI DSS, SOC 2, GLBA, and related security frameworks.
• Monitor systems, automation processes, and integrations for security risks, vulnerabilities, and operational compliance concerns
• Assist with implementation and maintenance of technical safeguards including access controls, encryption, secure file transfer methods, authentication systems, and audit logging
• Ensure automation workflows, integrations, and data handling processes follow established security and privacy requirements
• Support change management and configuration management processes to ensure compliance, security, and system integrity
• Maintain documentation related to operational procedures, system configurations, security controls, and compliance processes
• Assist with internal and external audits by gathering evidence, validating controls, and responding to compliance-related inquiries
• Work collaboratively with operations, compliance, and leadership teams to identify opportunities for process improvements that strengthen security and reduce operational risk
• Promote security awareness and best practices across systems, processes, and user interactions
• Stay informed on emerging cybersecurity threats, vulnerabilities, and compliance requirements relevant to healthcare, financial services, and FinTech environments

User & Client Support

• Provide advanced technical support and guidance to users and clients
• Investigate and resolve complex end-user and operational issues
• Communicate technical information clearly to both technical and non-technical audiences
• Deliver high-quality customer service and follow-through

Qualifications

Required Qualifications

• Customer service skills with excellent written and verbal communication skills
• Minimum of 3 years of relevant experience in IT systems support, automation, integrations, or business process administration
• Strong understanding of database systems and programming concepts
• Proficiency in SQL
• Strong technical troubleshooting and analytical problem-solving skills
• Advanced proficiency with Microsoft Excel and spreadsheet applications
• Working knowledge of Windows operating systems, file management, networking fundamentals, internet-based applications, and office productivity software
• Ability to manage multiple priorities independently while maintaining attention to detail
• Associate degree in Information Systems, Information Technology, or related field — or equivalent professional experience

Preferred Qualifications

• Experience with or willingness to learn various technical skills and technologies
• Experience working within regulated healthcare, financial services, or payment processing environments preferred
• Healthcare business office or medical billing software experience is strongly preferred

What We’re Looking For

• Dependable and trustworthy
• Results-oriented and proactive
• Detail-focused and adaptable
• Professional and respectful
• Comfortable working independently
• Eager to learn and continuously improve
• Committed to delivering excellent customer service

Candidates must be able to successfully pass a background check if offered employment.

What We Offer

• Full-time position
• Paid time off
• HRA insurance premium reimbursement
• Business casual dress
• Collaborative, low-drama, supportive work environment with strong work-life balance
• Friendly and personable team atmosphere
• Primarily onsite with scheduling flexibility based on role responsibilities, performance, and experience