Kore.ai Developer

Position Overview

We are seeking a skilled Kore.ai Developer with strong hands‑on experience in designing, developing, and deploying conversational AI solutions using the Kore.ai XO Platform. The ideal candidate should have solid programming expertise in Python and Java, experience integrating enterprise systems, and the ability to design intelligent virtual assistants that deliver seamless conversational experiences.

Required Skills

1. Kore.ai Bot Development

• Design, develop, and deploy conversational bots using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).
• Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
• Develop custom server-side logic for bots using Python or Java, including fulfillment scripts, API integrations, and middleware logic.
• Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
• Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai’s multichannel capabilities.
• Lead and represent Tech Team in Client calls and support solution and design discussion.

2. Integrations & Backend Development

• Build robust REST and SOAP service integrations between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).
• Develop custom middleware components using Python or Java for advanced processing, data enrichment, and orchestration.
• Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.
• Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable.

3. Platform Configuration & Deployment

• Configure bot lifecycle management, versioning, environment promotion, and CI/CD pipelines for bot releases.
• Implement conversation logs, analytics, and monitoring capabilities to measure bot performance.
• Work closely with UI/UX teams for designing conversational experiences, prompts, and persona alignment.

4. Requirement Analysis & Documentation

• Collaborate with product owners, business analysts, and stakeholders to gather functional and non‑functional requirements.
• Participate in solution design workshops and translate requirements into technical specifications.
• Prepare technical documentation: architecture diagrams, API contracts, flow diagrams, and deployment guides.

5. Team Collaboration

• Ability to work independently and as part of a distributed, cross-functional team and business users to ensure smooth delivery.

6. Technical Skills

• 2–5+ years of hands‑on experience developing bots on the Kore.ai XO Platform.
• Strong programming experience in Python and Java (mandatory).
• Expertise in building integrations using REST/SOAP APIs.
• Good understanding of conversational AI concepts: NLP, intents, entities, dialog design, sentiment analysis.
• Experience with bot orchestration, event handling, webhooks, and bot lifecycle management.
• Knowledge of JSON, XML, MySQL/NoSQL, and cloud environments (AWS/Azure/Google Cloud Platform preferred).
• Understanding of authentication protocols (OAuth, SAML, JWT, Basic Auth).

Preferred /Good-to-Have Skills

• Experience integrating Kore.ai with contact center systems such as NICE CXone, Genesys, or Five9.
• Experience on working in Agentic AI.
• Working knowledge of Node.js or JavaScript for BotKit extensions.
• Exposure to CI/CD tools such as Jenkins, GitLab, Azure DevOps.
• Familiarity with microservices architecture.