Product Analyst

RESPONSIBILITIES:
Kforce has a client seeking a Product Analyst in Miami, FL (Florida).

Responsibilities:
* Configure and set up tablets for the mobile application, including installing, updating, and validating application functionality
* Support firewall configuration and monitoring (basic rule creation, troubleshooting connectivity issues)
* Troubleshoot and resolve device level, application level, network, and connectivity issues
* Assist in VPN setup and remote access configuration
* Maintain IT documentation and asset records
* Coordinate with vendors to resolve issues
* Ensure adherence to IT security policies and standards

REQUIREMENTS:
* Bachelor's degree in computer science, Information Systems or comparable experience
* 1-2 years of experience in a technical support, product analyst, IT support, or similar role
* Strong understanding of client-server architecture
* Basic knowledge of cloud-based applications and environments
* Familiarity with AI concepts/ fundamentals
* Understanding of layered network architecture, protocols and security concepts
* Basic understanding of data and logs for troubleshooting
* Ability to diagnose and isolate technical issues
* Strong communication skills and ability to work cross-functionally
* Willingness and ability to travel internationally (local/regional travel as required
* Detail-oriented and highly organized
* Strong problem-solving mindset
* Comfortable working independently in field environments
* Strong coordination skills

Nice to Have:
* Experience with Mobile Device Management (MDM) tools
* Basic SQL or log analysis experience
* Experience building/ leveraging AI agents
* Experience supporting SaaS or cloud-hosted applications
* Exposure to QA or application testing
* Presentation experience/skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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