Location: Harrisburg, PA
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description: Role SummaryA public-sector organization is seeking an experienced Sr. Business Analyst to support the modernization of a critical enterprise application used to manage and resolve customer-facing service complaints. The role focuses on requirements gathering, process improvement, application modernization, testing, user acceptance coordination, and collaboration between business stakeholders and technical delivery teams throughout a multi-year transformation initiative.
Key Responsibilities- Document existing application requirements and ensure critical functionality is retained during modernization.
- Gather, analyze, prioritize, and translate business requirements into user stories and acceptance criteria.
- Partner with business units to identify process improvements and recommend system enhancements.
- Collaborate with product, data, architecture, and development teams on solution design and delivery.
- Support testing activities and lead User Acceptance Testing (UAT) coordination.
- Identify project risks, dependencies, and impediments and communicate recommendations.
- Support change management, user adoption, and training activities.
- Ensure alignment with security, accessibility, privacy, and compliance standards.
Required Qualifications- 7+ years of Business Analyst experience, including experience in a Senior Business Analyst capacity.
- Strong experience gathering requirements and translating them into user stories.
- Demonstrated experience analyzing legacy applications or supporting digital transformation initiatives.
- Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar platforms.
- Experience testing large-scale projects and coordinating UAT activities.
- Excellent written and verbal communication skills across technical and non-technical audiences.
- Strong organizational, prioritization, and stakeholder management skills.
- Bachelor's degree in Computer Science or a related discipline.
Preferred Qualifications- Experience supporting enterprise application modernization or legacy platform migrations.
- Process improvement and business process reengineering experience.
- Knowledge of WCAG 2.1 accessibility standards and public-sector compliance requirements.
- Previous experience working within government or public-sector organizations.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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