Product Owner with Amazon Connect

Hybrid in Coppell, TX, US • Posted 3 days ago • Updated 3 days ago

Full Time

Hybrid

$60 - $65/hr

Fitment

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Job Details

Skills

Product Management
Cloud Telephony
Contact Center Transformation
AWS Connect
telephony systems
IVR
ACD
workforce management tools

Summary

Required Qualifications & Experience

10+ years of experience in Product Management, Cloud Telephony, or Contact Center Transformation, preferably with AWS Connect.
Strong understanding of cloud-based contact center platforms, telephony systems, IVR, ACD, and workforce management tools.
Proven experience managing complex technology migrations and working with cross-functional teams in a large-scale enterprise environment.
Deep knowledge of AWS Connect features, APIs, and integrations with CRM and ticketing platforms (Salesforce, ServiceNow, Zendesk, etc.).
Experience with AI-driven customer support tools, chatbot integration, and automation in contact centers.
Ability to define, track, and report on key performance metrics and business outcomes.
Excellent communication, stakeholder management, and leadership skills.
Familiarity with Agile methodologies and experience leading Agile product teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10513378
Position Id: 8889435
Posted 3 days ago

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Product Owner with Amazon Connect

Dice Job Match Score™

Job Details

Skills

Summary

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