Voice Engineer

Employment type Contract Job Title Voice Shoreside Operations Engineer Job Location Miami, FL Duration- 12+ months Experience level 8+ years Mandatory Skills Voice Shoreside Operations Job DescriptionParticipating in cross-functional technology teams. Experience with Nice Contact Center solutions, including IVR scripting, ACD, Call Recording, and Workforce Mgmt Experience with Voice networking, routing, SIP trunking and connectivity to other solutions and carrier servi

Solid experience in Microsoft TEAMS Voice Architecture, and voice service administration, Delivers system/user installations, maintenances, MACD and AdministrationExperience in Microsoft Teams admin console, feature, licensing enablement and administrationKnowledge in Contact Center technology related to CCaaS environments, SIP integration

Project Overview: The Organization is advancing its Unified Communications (UC) and Customer Experience (CX) capabilities through a modernized, hybrid voice services portfolio. This includes cloud-based and on-premise solutions such as Microsoft Teams Phone, Cisco Unified Communications Manager (CUCM), Five9 Contact Center (CCaaS), video intercom systems, and legacy telephony platforms. In light of this initiative, we are seeking an experienced Senior Voice Engineer to play a critical role in de

Job Title: Fiv9 VOIP Implementation Engineer Location: Remote Duration: 12 months Engagement Objective The contractor will support Client in the successful migration from RingCentral to Five9, ensuring business continuity, improved speed to lead performance, and operational stabilization across inbound and outbound call center operations. The contractor will act as a hands on Five9 execution resource, working alongside Client stakeholders to complete configuration, migration, testing, cutover, a