Wise Skulls Corp.
Wise Skulls Corp.

W2 Role : Blue Yonder WMS Techno Functional Consultant - AMS Support Lead

Dallas, TX, US • Posted 13 hours ago • Updated 13 hours ago
Contract Independent
Contract W2
6 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ("Blue Yonder WMS" OR "JDA WMS" OR "RedPrairie WMS") AND (MOCA OR "MOCA commands") AND (SQL) AND ("Production Support" OR AMS OR "Application Maintenance and Support" OR "Application Support") AND (RCA OR "Root Cause Analysis" OR "Incident Management" OR "Problem Management") AND (Lead OR "Support Lead" OR "Technical Lead" OR "Team Lead" OR "Senior Consultant")

Summary

Note: There are 2 Locations (Dallas, TX  or Chicago, IL)

IMP : This requirement is to work as operation lead for performing Incident Management, Problem management, Service request, Change Management and Knowledge Management.

Skills :

  • BY WMS -version 2019+
  • MOCA commands, Labels, Reports and Page-builders.
  • SQL
  • Java and Groovy

Detailed JD :

  • Production Support project experience (8 years of experience) with BY WMS
  • Should have experience in multiple WMS application versions
  • Proficient in handling MOCA commands, Labels, Reports and Page-builders.
  • Ability to resolve BY WMS production tickets and perform RCA (root cause analysis)
  • Ability to provide permanent fix for frequently occurring issues in production support
  • Ability to provide solutions to operational issues.
  • Proficient in handling ticket management system like JIRA, Service now.
  • Proficient in handling Monitoring tools
  • Maintaining daily status for incidents and service requests.
  • Need to have good communication skills as it is for a client facing role.
  • Should meet SLA deadlines
  • Strong analytical, problem solving, troubleshooting skills.
  • Ability to document the production issues and their resolutions
  • Exhibit a commitment to customer service while building customer partnerships.
  • Prior experience in leading implementation/support teams would be desirable.
  • Coordinating with the customer & offshore team to resolve queries or clarifications.
  • Perform production/baseline support activities.
  • Be on-call for issues during non-overlap hours with offshore team and in the weekends, on rotation basis.
  • Take decisions independently and interact directly with customers.
  • Should be able to lead the Junior resources in the production support.
Warehouse & Operational Engagement :
  • Conduct regular onsite warehouse visits to:
    • Understand real-world operational processes
    • Lead requirement-gathering workshops, as applicable
    • Support UAT, cutover activities, and go-lives, as applicable
    • Troubleshoot operational/system issues directly on the warehouse floor
  • Partner with supply chain, operations, and IT teams to improve warehouse efficiency and throughput.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91097138
  • Position Id: 9127271
  • Posted 13 hours ago
Contact the job poster
Jagrut Gohil

Jagrut Gohil

Sr. IT Recruiter @ Wise Skulls Corp.

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