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Helpdesk Support

St. Petersburg, FL, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

On-site

$25 - $29/hr

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Microsoft Office
Network+
Virtual Desktop
Technical Support
Mobile Device Management
Computer Hardware
Help Desk

Summary

Identity & Access Management
Endpoint & Productivity Tools
- Microsoft 365 and Microsoft Office Suite
- Windows OS troubleshooting
- Adobe product support
Device & Mobility Support
- Mobile Device Management (MDM) technologies
Virtual/Desktop Environments
- Citrix or virtual desktop environments
Application Support
- In-house/internal software troubleshooting
- Web-based application troubleshooting
Networking & Connectivity
- Foundational networking concepts, including:
  - VPN
  - Wi-Fi
  - TCP/IP
Peripheral Support
- Printer and scanner troubleshooting

Key Responsibilities

Serve as the first point of contact for technical support in a high-volume call center environment
Troubleshoot and resolve hardware, software, and connectivity issues
Achieve defined performance metrics, including After Call Work (ACW), schedule adherence, and quality standards
Communicate technical solutions clearly to non-technical users
Document issues, resolutions, and interactions accurately
Use internal knowledge bases and tools to drive faster, more consistent resolutions
Manage time effectively in a metrics driven call center environment

Required Technical Skills

Identity & Access Management
- Active Directory (user and access management)
- Multi-Factor Authentication (MFA) technologies
- FIDO passkeys
Endpoint & Productivity Tools
- Microsoft 365 and Microsoft Office Suite
- Windows OS troubleshooting
- Adobe product support
Device & Mobility Support
- Mobile Device Management (MDM) technologies
Virtual/Desktop Environments
- Citrix or virtual desktop environments
Application Support
- In-house/internal software troubleshooting
- Web-based application troubleshooting
- Browser troubleshooting
Networking & Connectivity
- Foundational networking concepts, including:
  - VPN
  - Wi-Fi
  - TCP/IP
Peripheral Support
- Printer and scanner troubleshooting

Preferred Qualifications & Certifications
Candidates with the following certifications or knowledge areas are strongly preferred:

Emerging AI/LLM Technologies (e.g., ChatGPT, Copilot, etc.)
CompTIA Certifications
- A+
- Security+
- Network+
HDI Certifications
ITIL Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103173
Position Id: 8939733
Posted 2 hours ago

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