Senior ServiceNow Architect - DHS Public Trust (Remote)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

Position Description

As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.

Job Location: Remote within the United States

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Your responsibilities include:

• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions.

• Translate business processes into detailed technical designs aligned with both short- and long-term goals.

• Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices.

• Identify potential delivery challenges early and develop innovative solutions.

• Collaborate with project teams to ensure solution designs are implemented accurately and effectively.

• Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards.

• Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity.

• Document integration strategies, data models, and technical roadmaps.

• Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness.

• Develop and lead quality assurance and testing strategies for technical deliverables.

• Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps.

• Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients.

• Define and enforce security and compliance requirements for all solutions.

• Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines.

• Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions.

• Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery.

• Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes.

• Mentor and coach team members, support career development, and contribute to best-practice frameworks.

• Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution.

• Lead strategic solutioning efforts, propose innovative approaches, and support go-to-market initiatives.

• Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non-technical stakeholders.

Required

• ship is required (required by the federal government for this position).

• Active Public Trust Clearance (any agency)

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

• Must have at least 12 or more years of experience implementing or architecting ServiceNow solutions

• Certifications in
  
  
  • ServiceNow Certified System Administrator
  
  
  • ServiceNow Certified Application Developer

• Certified in CIS - Customer Service Management

• 3+ years experience in CSM

Preferred Skills

• Active DHS clearance or Active Secret Clearance (any agency)

• Hands-on experience (>480 hours each) implementing or architecting 24 or more ServiceNow applications

• Certified in ServiceNow Certified Technical Architect

• Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies

• Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages

• Excellence in designing and leading complex solutions and integrations

• Excellent understanding of system architecture and design principles.

• Exceptional understanding of ServiceNow best practices and industry trends

• Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

Professional Skills

• Excellent technical leadership skills and a hunger to take on additional responsibilities

• Excellent written and oral communication skills to deliver technical solutions simply and succinctly

• Exceptional problem-solving and critical-thinking abilities

• Excellent communication, presentation, and stakeholder management skills

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Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$144,381.00 - $245,448.00

Nationwide Remote Office (US99)