Pega Customer Decision Hub (CDH) Analyst

Hybrid in Winchester, VA, US • Posted 2 days ago • Updated 19 hours ago

Contract W2

Contract Independent

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Pega
CDH

Summary

Job Title: Pega Customer Decision Hub (CDH) Analyst

Location: Hybrid in Pensacola, FL or Winchester, VA

Duration: Multiyear Contract

Description:

Required Qualifications

Hands-on experience designing, configuring, or supporting Pega Customer Decision Hub (CDH) decisioning (e.g., decision strategies, engagement policies, contact policies, treatments)
Demonstrated ability to translate moderately complex marketing/experience requirements into targeting and personalization specifications
Strong analytics skills, including SQL proficiency and ability to validate outcomes and explain results to stakeholders
Experience working in agile delivery (Scrum/SAFe): user stories, acceptance criteria, testing/QA coordination, release readiness
Strong written and verbal communication skills; able to align business and technical partners and drive decisions forward

Preferred / Nice to Have

Pega Certified Decisioning Consultant certification or Certified Pega Data Scientist certification
Familiarity with omnichannel personalization patterns (inbound + outbound orchestration, prioritization, suppression, channel preferences)
Experience partnering with Data Science on predictors, segmentation, or modeldriven targeting
Comfort with modern analytics and productivity tooling such as Databricks, Tableau, Power BI, and M365 Copilot
Exposure to digital banking or financial services personalization/decisioning programs (helpful, not required)

Deliverables

30+ insights driven by external behavioral intent signals are implemented as omnichannel CDH decisioned experiences with clean requirements, QA evidence, and post-launch monitoring
Launches follow a consistent workflow (requirements, build, QA, launch, monitor/optimize) and meet agreed readiness standards
Decision logic is accurate, measurable, and improved iteratively based on observed performance and stakeholder feedback

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10118140
Position Id: NFV-40032
Posted 2 days ago

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