Desktop Support Engineer

Our client is hiring a Desktop Support Engineer on a long-term contract basis.

Work Location: Phoenix, Arizona
Work Model: On-Site

Summary:
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

Responsibilities:

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate.
• Write concise, informative tickets.
• Follow up on all tickets in a timely manner and follow through to resolution.

Required Qualifications:

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• Excellent customer service, verbal and written communication skills are a must.
• The ability to multi-task, prioritize and work under pressure are required.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience is required.

Pay Rate: $25 - $27
Job ID: 84307 "`