Senior Change Management Consultant

RESPONSIBILITIES:
Kforce has a client in Palm Beach Gardens, FL that is seeking a Senior Change Management Consultant to support the enterprise IT4U portal and its continuous enhancements. This role is critical to ensuring that organizational change is effectively designed, communicated, and adopted across the enterprise.

Summary:
The Senior Change Management Consultant will be responsible for understanding the product roadmap, release content, associated impacts, and user experience implications. They will independently design and execute a comprehensive communication and engagement strategy and partner closely with Corporate Marketing & Communications to ensure alignment with enterprise communication standards and timelines. This role requires strong organizational awareness, an ability to tailor messaging for multiple audiences and channels, as well as a structured, data-driven approach to change execution.

Key Responsibilities:
* Partner with IT4U product team and key stakeholders to understand upcoming releases, organizational readiness, change impacts, and required end user or IT-user behavior changes
* Streamline and manage the OCM intake and workflow process to ensure changes are assessed, prioritized, and documented efficiently and consistently
* Drive stakeholder adoption of the OCM intake process by socializing its purpose, aligning expectations, and ensuring consistent use across all business groups
* Conduct detailed change impact assessments and stakeholder analyses to identify risks, personas, and support needs
* Design and execute an enterprise ready communication strategy aligned to ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement)
* Develop targeted communication deliverables, including release announcements, FAQs, job aids, training guides, and readiness materials

REQUIREMENTS:
* Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or related field
* Minimum of 3-5 years' experience in organizational change management for technology initiatives
* Demonstrated application of the ADKAR model and ability to design targeted interventions for awareness, desire, knowledge, ability, and reinforcement
* Exceptional written and verbal communication skills; ability to convey complex concepts to diverse audiences
* Strong stakeholder engagement skills, with proven experience influencing leaders and gaining alignment across business units
* Ability to work independently, manage multiple priorities, and execute with minimal oversight
* Strong analytical mindset with experience defining adoption KPIs and using insights to adjust strategy
* Proficiency with Microsoft 365 (Word, PowerPoint, Excel, Teams, SharePoint)

Preferred Qualifications:
* Experience supporting enterprise technology rollouts
* Familiarity with ServiceNow and ITSM

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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