Software Engineer

RESPONSIBILITIES:
Kforce has a client seeking a hybrid Software Engineer to joint their team in Atlanta, GA.

Summary:
They are responsible for managing a team who will ensure the stability, integrity, and efficient operation of the payment platform for a brand, with the goal of ensuring high levels of guest satisfaction. They will manage, execute, and continually improve on all processes, including, but not limited to requirements gathering, configuration and testing, system launch, post-launch support, and escalated (level 3) support. This position will establish close business relationships with corporate and franchise teams through regular communication and business reporting. They will also be key to managing vendor relationships relative to all aspects of the clients payments platform.

Duties:
* Ensures that the brand's payment IT products work as expected and provide Level 3 Support for all products within the team's purview
* Leads a team who perform Level 3 coordination activities for payment platforms
* Establishes connections with brand & franchisee teams to ensure elevated levels of success, complete understanding of requirements and serves as a brand subject matter expert (SME) in appropriate meetings
* Mentors and builds knowledge and experience within the team so that each team member can own their work within the project with little oversight
* Establishes the strategy and processes by which the team executes on the regular operational work
* Develops executive dashboard reporting for leadership
* Effectively ensures the adoption and implementation of the technology goals for the organization
* Collaborates with all internal and external team
* Responsible for adherence to established budgets
* Plans effectively and multi-tasks
* Serves as the point of contact for franchisee and vendor escalations of owned products

REQUIREMENTS:
* PMP (Project Management Professional) certification a plus
* 3-5 years of experience in development and/or implementation related to point of sale, payment, or associated technologies
* 3-5 years of managerial and leadership experience
* 3-5 years of experience in project management or IT staff management experience
* Proven ability to oversee collaborative programs with executives, business owners and vendors, on complex technology initiatives, which bear tangible results
* Working knowledge and existing relationships with restaurant industry leading technology vendors
* Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements
* Must be a clear and concise communicator
* Must have the ability to clearly communicate to all levels of the organization in written, verbal & telephone forms of communication
* Must have good problem-solving skills in a fast-paced environment
* Ability to establish and maintain harmonious working relationships with others
* Exceptional organization, communication skills, and keen attention to detail
* Ability to meet deadlines and make sound decisions based on data and stakeholder feedback
* Ability to work cross functionally within an organization
* Intermediate level skills using JIRA and Confluence
* Intermediate level skills with the Microsoft Office Outlook, PowerPoint & Word
* Expert level skills with the Microsoft Office Excel
* Strong understanding of how complex technology systems interact including cloud-based platforms, integration layers and scripting languages
* Analyze problems and escalate issues in a timely manner for quick resolution
* Strong presentation skills
* Team-focused
* Enthusiastic about managing projects

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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